While it’s fine to defend yourself, it’s important not to act defensively. That merely triggers more attacks. If someone is unreasonable or aggressive, it’s best not to engage him or her at all.

To have an effective conversation there needs to be mutual respect. Self-empowered people don’t explain why they want respect. They simply don’t engage someone who doesn’t give it to them. It is best to disengage someone who is being unreasonable without provoking him or her.

by Alison Poulsen, PhD

Read “Defensiveness: ‘What do you mean by that? You’re always attacking me!’”

Read “Swearing and Yelling: ‘STOP SWEARING and YELLING AT ME for #%&%’s SAKE!’”

Watch “Dealing with Angry People.”