“Angry people make me angry.”

"Serenity Buddha" by Mimi Stuart ©

“Serenity Buddha” by Mimi Stuart ©

Feeling anger vs. acting out of anger

Feeling anger and acting out anger are two very different things. When you feel anger it is usually a signal that some harm is being perpetrated against you or others. However, when you let anger take over, it is no longer an effective way to deal with the harm being done. In rare highly-dangerous situations, expressing rage can be an effective means of scaring a person or an animal away. Yet even when it is effective, you want to be able to consciously choose when and how to express anger.

When anger takes control

The problem with letting your anger take control, rather than viewing it as a signal, is that anger destroys the ability to think rationally, to get along with others, and to find solutions. A single moment of inappropriately expressed anger can destroy an evening, a relationship, or your job. You can undermine a lot of effort and history when you let it drive your actions.

If you’re bound up with dissatisfaction, frustration, or desire for revenge, acting out your anger will not help. It can lead to distraction, accidents, and destruction. It can lead to outbursts, hostility and regret. It can also lead to the loss of reputation, the ability to have positive relationships, and the ability to help others and to participate in the community. Alternatively, anger turned inward can lead to depression.

Cultivate patience

The best way to learn to deal with angry people and your own anger is to cultivate patience. To communicate effectively with another person, you need to wait until neither of you is consumed by anger. Take time to find out why someone else is behaving poorly or treating you unfairly. Take time to understand what underlying values you seek to re-establish in your life and your relationship. Only then can you figure out the most effective way of dealing with a bad situation.

Anger can be overwhelming. So it requires a lot of effort to develop self-restraint and composure. When someone is angry with you, it is important to respond with compassion or at least neutrality, rather than piling your own irrational behavior onto theirs. Patience does not mean accommodation. It means taking the time to understand the situation and the people involved before taking appropriate action from a place of inner strength and calm.

Ask questions and listen until the angry person calms down. If you can’t take being around someone who’s angry, tell the other person you need some time to calm down and think about the situation. Then go for a walk, breathe deeply, and take the time you need until you can gain a wider perspective about the situation.

Cultivate patience with yourself as well as others. The result will be a feeling of equanimity and core strength, which allow for the most effective problem solving and the least pain in your life and in your relationships.

by Dr. Alison Poulsen

Read “Anger: ‘I have a right to be angry.’”

Read “Displaced Anger: ‘All you think about is your career!’”

Watch “Dealing with Angry People.”

“I got dragged into the argument to defend myself, and it became so ugly.”

"Percussion" by Mimi Stuart © Live the Life you Desire

“Percussion” by Mimi Stuart ©
Live the Life you Desire

While it’s fine to defend yourself, it’s important not to act defensively. That merely triggers more attacks. If someone is unreasonable or aggressive, it’s best not to engage him or her at all.

To have an effective conversation there needs to be mutual respect. Self-empowered people don’t explain why they want respect. They simply don’t engage someone who doesn’t give it to them. It is best to disengage someone who is being unreasonable without provoking him or her.

by Alison Poulsen, PhD

Read “Defensiveness: ‘What do you mean by that? You’re always attacking me!’”

Read “Swearing and Yelling: ‘STOP SWEARING and YELLING AT ME for #%&%’s SAKE!’”

Watch “Dealing with Angry People.”

Swearing and Yelling:
“STOP SWEARING and YELLING AT ME for #%&%’s SAKE!”

"Come-backer" by Mimi Stuart ©
Live the Life you Desire

So what I really meant was…

“I’d like to help but I can’t do so if you swear at me or continue to raise your voice.”

In difficult situations staying calm will create an atmosphere that is least likely to escalate tempers. Issuing commands, yelling, or swearing back generally stokes the flames of anger and the argument will spiral out of control.

Yet, ignoring the swearing or yelling by continuing to help someone who is treating you inappropriately is not the answer. Never accept demeaning language or behavior as this will encourage more of it in the future.

If the other person grabs you by the arm, don’t lose your calm. Face him or her squarely and repeat your request, “Look, nothing is accomplished by shouting. Let’s sit down and discuss this in a civilized manner.”

If the angry person continues, you can repeat yourself one more time: “As I’ve said before, I do want to help, but I cannot do so if you raise your voice and swear at me. And if you continue, I will walk away.” Be prepared to do so.

If the behavior continues, quietly walk away.

by Alison Pouslen, PhD

Read “Defensiveness: ‘What do you mean by that? You’re always attacking me!’”

Read “Dealing with Angry People.”

Negative Assumptions:
“He didn’t talk to me this morning. He must not like me.”

"Grazia" by Mimi Stuart
Live the Life you Desire

So what I really meant was…

“He was probably upset, preoccupied, or rushed by something else.”

Don’t take things personally. We don’t know what others are thinking.

Your assumptions about other people’s feelings can influence how they feel. So don’t assume the worst. If the behavior continues, ask if he’s all right.

by Alison Poulsen, PhD

Read “You’re so irritable.”

Read “Dealing with Angry People.”