How to express anger effectively: Nonviolent communication

Everyone has reasons to get angry once in a while. But if you lose your temper or become mean and hostile, you are not going to improve your long-term relationships. When you lose your temper and attack another person, that person is likely to feel horrible and defensive rather than receptive and compassionate toward you.

So how can you express anger effectively, and what can you learn about yourself from your anger?

What emotion is hiding beneath the anger?

Often the fear of abandonment or of losing love and connection is what is fueling the anger. Sometimes it is a feeling of being insignificant or unappreciated that underlies the anger.

Frequent triggers to anger include not be listened to, anxiety, or feeling powerless.

Uncontrolled anger backfires and often causes the very thing you fear. For instance, you may fear abandonment. Yet when you become angry and possessive, you push the other person away.

Self-reflection

1. Recognize your feelings before you explode in anger. When you feel a mere irritation, it’s easier to do or say something calmly than when anger has built up.

2. Know what you need to do for yourself rather than expect another person to do something for you. Don’t expect others to read your mind or to satisfy your desires and needs.

Sometimes you do need to express your anger to another person. Here is how we change powerless hostility to personal power to inspire transformation:

Marshall Rosenberg’s nonviolent communication:

The most important component of this four-step process is that the intent shown through tone of voice is to treat the other person with respect while respecting our own needs. Without a calm tone and demeanor, it will be difficult to be effective even with the right words.

If you’re too angry, let the other person know you’ll discuss this later when you’re calm.

1. State the facts. Express the facts neutrally and factually without exaggeration and without saying “You never” or “You always”.

2. Express your feelings. “I feel angry/ sad/ defensive/ lonely.” Saying you feel angry is very different than expressing hostility and anger through yelling. Make sure your feelings aren’t in fact judgments. “I feel that you’re a jerk” is not a feeling.

3. Express your need or desire. “I need support/ to be able to trust someone/ to have more fun.” Be careful that your needs are not specifically about the other person. “I need you to clean your room” is not as effective as “I need order and cleanliness.” Remember that you have to satisfy many of your needs yourself.

4. Make a specific positive request, not a demand. Don’t be too abstract, e.g., “I want you to love me forever.” Avoid negative requests, e.g., “I want you to stop being selfish.” An example of a specific positive doable request would be “Let’s go out to dinner Friday night,” or “Would you help me do the dishes after dinner.”

Rather than complaining or nagging, you’re giving the other person the opportunity to do something thoughtful for you.

5. Observe patterns. This is an added step to consider it your requests keep getting ignored. You don’t want to try to control other people. Yet if you see that a person is repeatedly ignoring your reasonable requests, desires, and expectations, then you want to change your expectations and perhaps limit your relationship with that person. By changing your expectations, you’re less likely to be disappointed and once in a while you’ll be surprised to find the other person treating you with more respect.

by Dr. Alison Poulsen

Read “Dealing with Angry People.”

“It’s not as though I don’t do anything around here!”

"The Kiss" by Mimi Stuart © Live the Life you Desire

“The Kiss” by Mimi Stuart ©
Live the Life you Desire

If someone says, “Did you see all the stuff I did for you today?” ignore your impulse to get defensive or to snap back “I do a lot for you too !” or worse, “Why do you always have to list all the things you’ve done for me!” These types of responses are very detrimental to your relationship.

When people mention the things they’ve done, they simply want acknowledgement and appreciation. Yet many people respond defensively as though they are being attacked. Even IF the other person is implying that you never do anything, show him or her the appreciation desired as follows:

“Thank you so much! I really appreciate it. You are wonderful for doing that for me.” If you want, you could add, “Please let me know when you need help. I would love to do something for you,” or simply do something considerate for them.

So many arguments could be avoided if people could understand the underlying desires that motivate a person’s apparent complaints. It is usually a simple desire for recognition, which should be a joy to satisfy, rather than an excuse to become critical, hostile and argumentative.

To have a loving, trusting, and mutually-enhancing relationship, there must be a constant effort to be kind and see the best in other people and acknowledge them for their efforts. Then everyone will shine and try to live up to their best.

by Dr. Alison Poulsen

Read “Overgeneralization: ‘You never show appreciation.’”

Watch “How to ask for more affection, intimacy and sex…and…how not to.”

Read “Seeking approval: ‘Why doesn’t my father appreciate me and all that I have accomplished?’”

Dealing with conflict and volatility: “You’re being irrational!”

"Question"—Einstein by Mimi Stuart © Live the Life you Desire

“Question”—Einstein by Mimi Stuart © Live the Life you Desire

Be a skilled listener

“Talk to me” is the motto for the New York City hostage negotiations team. When dealing with extremely dangerous, volatile, and emotionally-laden situations, the most effective skill is active listening. The best negotiators interrupt less and listen more. They ask questions, generally simple ones. The same can be said for negotiating differences of opinion in any relationship.

There is a universal desire to be heard and understood. Often people become angry and irrational because they can find no other way to be heard. When people shout, repeat themselves, withdraw, or attack, you can surmise that they feel and resent not being heard.

Hold off responding to their actions or behavior. Don’t argue. First you need to really listen and understand their underlying interests.

Skilled listening will satisfy their desire to be heard, build trust and connection, and buy time in a difficult situation. Skilled listening is more likely to win the other person’s consideration toward you and is one of the best ways to find out the other person’s interests so you can find creative solutions.

Ask simple questions

Rather than arguing, ask questions to uncover the other person’s underlying desires and needs. Often the most powerful question is the simplest question, and may even feel like an obvious one. Rather than objecting, arguing and responding, just truly listen in order to understand the other person’s perspective.

Minimal prompts are best, “Hmmm.” “Go on.” “I see.” But it’s critical that body language conveys that you are interested in what they have to say. Demonstrate curiosity and understanding, not skepticism or contempt. For example, lean forward, look at the person, and demonstrate a relaxed interested demeanor.

Check your understanding

Every now and then repeat back and paraphrase what the other person says to make sure you’re getting that perspective right. Mirroring the other person should be neither a linguistic trick nor compliance, but a true effort to reflect back the other person’s perspective.

Many high stakes professions involve active listening and mirroring. Think of pilots talking to the control tower and how each repeats what the other has said. Think of doctors and assistants during surgery, as well as lawyers and court reporters in court proceedings.

Showing that you understand and that you are addressing a person’s interests calms everyone down and makes problem solving possible. Mirroring the other person also builds rapport. The goal is to get the other person to say “Exactly!” when you paraphrase him or her.

Start with broad open-ended questions that don’t have a yes or no answer.

1. “Talk to me.”

2. “Would you explain to me your situation.”

3. “I would like to understand what your perspective is on the matter.”

4. “Tell me about your needs and desires and what you’re hoping for.”

Insights emerge from what the other person says and doesn’t say.

Then ask narrower questions, such as,

“You say you want to have more time together. Can you say more about that.”

Eventually you can ask more specific yes or no questions.

“Would you feel happy if we could a weekly date night and Saturday afternoons together?”

While hostage negotiations are much more explosive than typical day-to-day negotiations or relationship conflicts, the same principles hold. Research shows that the most successful sales people talk less and let the buyer talk more. Happy couples spend more time trying to understand and support their partner than trying to drive home their point and get their way. So, to become happier and more successful in your relationships, move away from the football metaphor of offense and defense to that of a scientist and focus on curiosity and understanding.

by Dr. Alison Poulsen

Reference: Professor Seth Freeman’s “The Art of Negotiating the Best Deal.” Thanks to Professor Freeman and his excellent Audio course from The Great Courses.

Read “Conversation and Active Listening: ‘It seems like I do all the talking.’”

Read “Didn’t you hear what I just said!”

Watch “Dealing with Angry People.”

“It’s always your way or the highway!”

"Angle of Approach" — Furyk by Mimi Stuart © Live the Life you Desire

“Angle of Approach” — Furyk by Mimi Stuart ©
Live the Life you Desire

So… what I REALLY meant was…

“Let’s agree to include both our opinions into the solution. Let’s start by finding our common ground.”

Sarcasm furthers hostility.

Giving in causes resentment.

You can frequently find a healthy compromise if you remain calm, respectful, and persistent.

Let us never negotiate out of fear. But let us never fear to negotiate.

~John F. Kennedy

by Alison Poulsen, PhD

Read “I end up arguing with him because he’s usually too busy working to talk.”

Read Positive Bonding Patterns:
“We never fight, but we don’t talk anymore and there’s no more passion.”

Watch “How to avoid becoming a doormat.”

“I got dragged into the argument to defend myself, and it became so ugly.”

"Percussion" by Mimi Stuart © Live the Life you Desire

“Percussion” by Mimi Stuart ©
Live the Life you Desire

While it’s fine to defend yourself, it’s important not to act defensively. That merely triggers more attacks. If someone is unreasonable or aggressive, it’s best not to engage him or her at all.

To have an effective conversation there needs to be mutual respect. Self-empowered people don’t explain why they want respect. They simply don’t engage someone who doesn’t give it to them. It is best to disengage someone who is being unreasonable without provoking him or her.

by Alison Poulsen, PhD

Read “Defensiveness: ‘What do you mean by that? You’re always attacking me!’”

Read “Swearing and Yelling: ‘STOP SWEARING and YELLING AT ME for #%&%’s SAKE!’”

Watch “Dealing with Angry People.”