The power of a pause against anger and impulsivity

 "Peace - Buddha" by Mimi Stuart ©

“Peace” – Buddha by Mimi Stuart ©

Anger and stress hormones

Staying calm is key to making wise decisions and essential to maintaining healthy relationships. Yet there are times when it’s impossible to stay calm. A teenager has lied to you, your spouse insults you, a co-worker yells at you. Anger or shock can trigger your fight or flight response, which activates powerful stress hormones.

Those hormones trigger many physiological, biochemical, and psychological changes. They increase alertness, and generate fear, aggressiveness, and anger. Such biologically-driven changes may be helpful when you are physically threatened. Yet they can be harmful to your relationships and social and work-related interactions. When too much of the primary stress hormone cortisol is rushing through your body, you are much more likely to say or do something that you will later regret.

Delay your response – time for a pause

You need to find a way to delay responding until your stress level has subsided to normal levels.

Exercise: The quickest way to decrease the levels of cortisol and related stress chemicals in your body is to do five minutes of strenuous exercise allowing you to sweat lightly. For instance, you can go for a run or do push-ups, sit-ups or jumping jacks.

Meditation: Another way to forestall harmful reactivity in emotionally-heated situations is to meditate for at least fifteen to twenty minutes. Focus on breathing deeply while relaxing and letting go of any thoughts or emotions that pass through your mind.

Distraction: At a minimum, pursue other activities and wait until you feel calm before dealing with a particularly heated emotional situation.

Once calm, you will be able to ask questions and find out the how and why of the situation. You want to avoid simply jumping to conclusions and striking out against the people involved.

Impulsiveness

A pause is also a powerful defense against making impulsive decisions. The desires for pleasure, food, sex, and approval from others have their bases in biology and can thus easily become excessive. Uncontrolled pleasure-seeking and impulsive decision-making can end up being more harmful than beneficial.

Thus, pausing before taking action is a key in preventing bad impulsive decision-making. Here are some examples of impulses that may be wise to forestall:

Eating too much: You’ve just eaten a big plate of delicious pasta and you want to have seconds although you know you shouldn’t.

Drinking too much: You crave that third or forth glass of wine regardless of the consequences.

Buying too much: You want to buy an expensive jacket although you can’t afford it and you don’t need it.

Pleasing others too much: You feel pressured into saying “yes” to a request to volunteer, although you are already over-burdened with other obligations.

Wasting too much time: You feel like going on social media rather than doing something productive or spending time with family or friends.

Slipping into inappropriate relationships: You can’t resist responding to a married person’s inappropriately-flirtatious text with a suggestive text of your own.

By simply delaying taking action or making a decision, the impulse to act immediately tends to diminish. Forestalling taking action is easier than resisting an impulse, because you’re not saying “no” to yourself or to others. You are simply saying, “I’m going to wait for five minutes/15 minutes/a day before making the decision.” With a little time and distance, other priorities and desires will tend to decrease your overwhelming urge to act impulsively.

Impulsive behavior becomes stronger when a person is bored. So taking the time to engage in another activity and gain distance from the temptation will also help the impulse fade away.

Prepare yourself

If you know what kind of situations present temptation or tend to make you angry, try to imagine the situation likely to occur and imagine how you are going to respond.

Example: If my teenager does something terrible, I will say, “Let’s talk tonight/tomorrow.” Then I will go for a run. I may try to get the situation in perspective by talking to a friend. I will put myself in his/her shoes and imagine how I can be most effective in a conversation. I will have a calm tone of voice and allow him or her to explain before interrupting or making any assumptions.

Example: If there is a buffet tonight, I will pace myself during the meal, and take a fifteen-minute break before deciding if and how much seconds I’ll have.

by Alison Poulsen, PhD Psychology

Read “Live in the now, not in the future!”

Read “Anger: ‘I have a right to be angry.’”

Read “Impulsivity: ‘I knew the negative consequences, but couldn’t resist.’”

“Why would someone who cheated me treat me as though I had wronged him?”

"Percussion" by Mimi Stuart ©

“Percussion” by Mimi Stuart ©

When a person who has cheated someone is ashamed, the wronged person becomes a perpetual and painful reminder of that shameful behavior. Consequently, perpetrators often become annoyed and angry with their victims.

To reconcile their bad behavior with their self-image, perpetrators will distort facts about the victim in order to rationalize and excuse their own actions. As Rudyard Kipling wrote, “Of all the liars in the world, sometimes the worst are our own fears.” Thus, the fear of self-loathing that would result from honest self-assessment may drive a wrongdoer to fabrication.

If you are being blamed for something you didn’t do, defend yourself without sounding defensive. Avoid viewing yourself as a victim, but also consider how your own demeanor and actions may have contributed in allowing someone to cheat you.

by Dr. Alison Poulsen

Read “Dealing with conflict and volatility: ‘You’re being irrational!’”

Read “Lying: ‘I am a coward and I am dishonest.’”

Read “What is the best way to deal with a dishonest, condescending, Machiavellian narcissist at work, whom I need to partner with to obtain my objectives?”

Ten guidelines for how to proceed with a relationship after a separation: “What steps are required as we work towards repair?”

"Flow of Energy" by Mimi Stuart ©

“Flow of Energy” by Mimi Stuart ©

Your primary goal should be to go about your life with a sense dignity and self-respect. This means doing the following:

1. Do not be rude or disrespectful.

2. Do not tolerate any rudeness or disrespect. In other words, when approached rudely, remain composed and either withdraw or say something like, “Let’s treat each other with respect.”

3. Do not seek too much connection, that is, avoid being needy.

4. Do not give too much advice.

5. Do not complain, but rather ask for what you need in a dignified way.

6. Avoid a victim mentality.

7. Avoid gossiping negatively about your potential ex.

8. Pursue your interests and see friends and family (I don’t mean party wildly, but live an interesting life). Include mutual friends.

9. Find things to be grateful for daily and hourly.

10. Apologize for any mistakes or hurt you may have caused.

Building a basis of mutual respect gives you the best chance of being able to restore the relationship on some level without resentment or hostility. He is most likely to miss you and be attracted to you again if you are strong, kind, independent and amazing.

Whether or not you are able to restore the relationship fully, you will feel better about yourself if you can follow these guidelines. Moreover, the self-composure and dignity achieved by following these guidelines provide the most effective basis for interacting with another person whether you are married, living apart, or divorced.

by Dr. Alison Poulsen

Read “How to predict a divorce or the breakup of a relationship.”

Read “Is ‘playing hard to get” just a game?”

Read “My girlfriend said she needed time and space to re-evaluate our relationship.”

“How can you be so naïve! Don’t get mad at me when I’m just pointing out how he takes advantage of you!”

"Syncopation" by Mimi Stuart © Live the Life you Desire

“Syncopation” by Mimi Stuart ©
Live the Life you Desire

John Gottman’s research shows that the first three minutes of a discussion determines the tone and direction of the remainder of the discussion in 96% of cases. Criticisms, such as “You’re so naïve,” or “Why are you so selfish?” do the most harm at the beginning of a discussion. So be careful how you start a conversation.

Gottman found that happy couples express near zero contempt toward their partner even in times of conflict. They usually discuss their problems in a neutral way. Moreover, when they do experience conflict, they have fewer emotional exchanges during the conflict than unhappy couples.

Thus, it is critical to avoid expressing negative emotions during a conflict or an argument. This includes thinly-veiled contempt or an air of superiority.

The following behaviors are very predictive of a doomed relationship:

1. escalation of conflict

2. negative interpretation of comments

3. invalidation of the partner

4. withdrawal from the partner

How to approach your partner to talk about a problem

It’s best to startup the conversation in a positive way, particularly if you’re dealing with someone who tends to become defensive.

1. Be positive. “Honey, I love you and care about you very much. I’d like to talk to you about a concern I have. Is this a good time?”

2. Neutrally and briefly mention the facts, your feelings and your wishes without being critical, superior, or controlling. “In the past, I’ve seen your friend not follow through on his end of the deal. I appreciate that you want to see the best in people. Yet it makes me sad and frustrated to see you disappointed and aggravated when he disappoints you. I don’t want to tell you what to do. I am just reminding you that he has taken advantage of you in the past, and I hope that you can avoid letting a similar situation happen again.”

3. Stop and listen carefully to the other person’s response without jumping in to clarify or defend yourself.

4. When the person’s finished, try to be understanding. Repeat his concerns back to him so he knows you are listening. End the conversation with humor and/or appreciation. “Thanks for listening to my concern.”

5. If the time comes when your partner complains about being used, simply use humor or compassion, and say, “Yep, that’s too bad,” without being drawn into any drama.

6. If he continues to complain, say “I know. It’s disappointing. But let’s focus on something we can change. Hopefully you will not trust him in the future. ”

Finally, it’s important to avoid trying to control another person. You can give a warning to him and protect yourself as best you can. But remember that if you allow differences in personality to lead to an escalatiion in conflict, the resulting negativity is likely to become more damaging than the issue you are arguing about.

by Dr. Alison Poulsen

Reference: John Gottman’s “The Science of Trust.”

Read “I end up arguing with him because he’s usually too busy working to talk.”

Watch “How to Respond to Rudeness: ‘I TOLD you to get it for me!!!’”

Read “Dealing with conflict and volatility: ‘You’re being irrational!’”

Dealing with conflict and volatility: “You’re being irrational!”

"Question"—Einstein by Mimi Stuart © Live the Life you Desire

“Question”—Einstein by Mimi Stuart © Live the Life you Desire

Be a skilled listener

“Talk to me” is the motto for the New York City hostage negotiations team. When dealing with extremely dangerous, volatile, and emotionally-laden situations, the most effective skill is active listening. The best negotiators interrupt less and listen more. They ask questions, generally simple ones. The same can be said for negotiating differences of opinion in any relationship.

There is a universal desire to be heard and understood. Often people become angry and irrational because they can find no other way to be heard. When people shout, repeat themselves, withdraw, or attack, you can surmise that they feel and resent not being heard.

Hold off responding to their actions or behavior. Don’t argue. First you need to really listen and understand their underlying interests.

Skilled listening will satisfy their desire to be heard, build trust and connection, and buy time in a difficult situation. Skilled listening is more likely to win the other person’s consideration toward you and is one of the best ways to find out the other person’s interests so you can find creative solutions.

Ask simple questions

Rather than arguing, ask questions to uncover the other person’s underlying desires and needs. Often the most powerful question is the simplest question, and may even feel like an obvious one. Rather than objecting, arguing and responding, just truly listen in order to understand the other person’s perspective.

Minimal prompts are best, “Hmmm.” “Go on.” “I see.” But it’s critical that body language conveys that you are interested in what they have to say. Demonstrate curiosity and understanding, not skepticism or contempt. For example, lean forward, look at the person, and demonstrate a relaxed interested demeanor.

Check your understanding

Every now and then repeat back and paraphrase what the other person says to make sure you’re getting that perspective right. Mirroring the other person should be neither a linguistic trick nor compliance, but a true effort to reflect back the other person’s perspective.

Many high stakes professions involve active listening and mirroring. Think of pilots talking to the control tower and how each repeats what the other has said. Think of doctors and assistants during surgery, as well as lawyers and court reporters in court proceedings.

Showing that you understand and that you are addressing a person’s interests calms everyone down and makes problem solving possible. Mirroring the other person also builds rapport. The goal is to get the other person to say “Exactly!” when you paraphrase him or her.

Start with broad open-ended questions that don’t have a yes or no answer.

1. “Talk to me.”

2. “Would you explain to me your situation.”

3. “I would like to understand what your perspective is on the matter.”

4. “Tell me about your needs and desires and what you’re hoping for.”

Insights emerge from what the other person says and doesn’t say.

Then ask narrower questions, such as,

“You say you want to have more time together. Can you say more about that.”

Eventually you can ask more specific yes or no questions.

“Would you feel happy if we could a weekly date night and Saturday afternoons together?”

While hostage negotiations are much more explosive than typical day-to-day negotiations or relationship conflicts, the same principles hold. Research shows that the most successful sales people talk less and let the buyer talk more. Happy couples spend more time trying to understand and support their partner than trying to drive home their point and get their way. So, to become happier and more successful in your relationships, move away from the football metaphor of offense and defense to that of a scientist and focus on curiosity and understanding.

by Dr. Alison Poulsen

Reference: Professor Seth Freeman’s “The Art of Negotiating the Best Deal.” Thanks to Professor Freeman and his excellent Audio course from The Great Courses.

Read “Conversation and Active Listening: ‘It seems like I do all the talking.’”

Read “Didn’t you hear what I just said!”

Watch “Dealing with Angry People.”